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At Zyrallexxim, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. We understand that renting event decor and furniture for your special occasions requires trust, and we take that responsibility seriously. This policy applies to all information collected through our website, mobile applications, email communications, and any other related services we provide.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason, and we will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.
We collect several types of information from and about users of our services, including information by which you may be personally identified. The information we collect helps us provide better services and create memorable experiences for your events.
When you interact with our services, we may collect personal information that you voluntarily provide to us. This includes information you provide when requesting quotes, making reservations, creating an account, subscribing to our newsletter, participating in surveys, or contacting our customer service team. The personal information we collect may include your full name, email address, telephone number, mailing address, billing address, delivery address, event date and location, event type and details, payment information including credit card numbers and billing information, and any other information you choose to provide in communications with us.
When you visit our website, we automatically collect certain information about your device and browsing actions. This information may include your IP address, browser type and version, operating system, device identifiers, referring/exit pages, date and time stamps, clickstream data, pages viewed, time spent on pages, and other usage statistics. We use cookies, web beacons, and similar tracking technologies to collect this information. This data helps us understand how visitors use our website, identify technical issues, and improve our services.
We may receive information about you from third-party sources, such as social media platforms if you interact with us through social media, payment processors when you make transactions, delivery and logistics partners who help us fulfill your orders, and marketing partners who help us reach potential customers. We may combine this information with other information we have collected about you to provide better services and personalized experiences.
We use the information we collect for various purposes related to providing and improving our services. Understanding how we use your information helps you make informed decisions about sharing your data with us.
We use your information to process and fulfill your rental requests and reservations, coordinate delivery and pickup of rental items, manage your account and maintain your rental history, process payments and send transaction confirmations, communicate with you about your orders and reservations, provide customer support and respond to your inquiries, and send important notices about your rentals, including delivery schedules and return reminders.
Your information helps us operate and improve our business by analyzing usage patterns and customer preferences, conducting market research and surveys, developing new products and services, improving our website functionality and user experience, monitoring and analyzing trends and statistics, detecting and preventing fraud and security threats, and maintaining the safety and integrity of our services.
With your consent, we may use your information to send you promotional materials about our products, services, and special offers, provide personalized recommendations based on your preferences and rental history, send newsletters and updates about our company, notify you about upcoming events and seasonal promotions, and conduct targeted advertising campaigns. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
We may use your information to comply with legal obligations and regulatory requirements, enforce our terms of service and other agreements, protect our rights, property, and safety, as well as the rights of our customers and others, respond to legal requests from law enforcement or government authorities, and resolve disputes and investigate complaints.
We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in certain circumstances as described below.
We may share your information with third-party service providers who perform services on our behalf, including payment processors who handle credit card transactions, delivery and logistics companies who transport our rental items, cloud storage providers who host our data, email service providers who help us send communications, marketing platforms that assist with our promotional campaigns, analytics providers who help us understand website usage, and customer service platforms that enable us to support you better. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
If we are involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your information.
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as to comply with a subpoena or similar legal process, when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
We may share your information with third parties when you have given us explicit consent to do so. You have the right to withdraw your consent at any time by contacting us.
We implement comprehensive security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. Our security practices include using encryption technology for sensitive data transmission, maintaining secure servers with firewall protection, implementing access controls and authentication procedures, regularly updating our security protocols, conducting security audits and vulnerability assessments, training our staff on data protection practices, and maintaining incident response procedures. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on the nature of the information and the purposes for which it is processed. We retain account information for as long as your account is active or as needed to provide you services, transaction records for accounting and tax purposes as required by law, marketing information until you opt out or request deletion, and website usage data for analytical purposes for a limited period. When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.
You have certain rights regarding your personal information, and we are committed to honoring these rights in accordance with applicable laws.
You have the right to request access to the personal information we hold about you and receive a copy of your data in a structured, commonly used, and machine-readable format. You may also request that we transfer your data to another service provider where technically feasible.
You have the right to request correction of any inaccurate or incomplete personal information we hold about you. You can update your account information at any time by logging into your account or contacting us directly.
You have the right to request deletion of your personal information, subject to certain exceptions such as legal obligations or legitimate business purposes. We will respond to deletion requests in accordance with applicable laws.
You have the right to object to certain processing of your personal information and request that we restrict processing in certain circumstances. You can opt out of marketing communications at any time.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. We may need to verify your identity before processing your request.
We use cookies and similar tracking technologies to collect information about your browsing activities and preferences. Cookies are small data files stored on your device that help us improve your experience. We use essential cookies that are necessary for website functionality, performance cookies that help us understand how visitors use our site, functionality cookies that remember your preferences and settings, and targeting cookies that deliver relevant advertisements. You can control cookie preferences through your browser settings, but please note that disabling cookies may affect website functionality. For more detailed information about our use of cookies, please refer to our Cookies Policy.
Our website may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by our website and services.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without parental consent, we will take steps to delete that information from our servers.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These rights include the right to know what personal information we collect, use, and disclose, the right to request deletion of your personal information, the right to opt out of the sale of your personal information (note: we do not sell personal information), and the right to non-discrimination for exercising your privacy rights. To exercise these rights, please contact us using the information provided below.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
If you have questions about this Privacy Policy, please contact us at 261 5th Ave, New York, NY or call (212) 679-3499.